Cancellation and Refund Policy

Playtonite does not currently process any payments. Booking a spot is free for the player, so Playtonite has no funds to refund. If a shift has a price, it is paid directly to the Team outside the Service in the manner specified by the Team.

Under the Finnish Consumer Protection Act (KSL ch. 6 s. 16(12)), leisure services performed at a specific time or within a specific period are not subject to the 14-day cancellation right. This applies to game shifts booked through Playtonite.

You can cancel your own booking in the app up until the cancellation deadline set by the Team (e.g. 6 hours before the shift starts). Cancelling is free, and the freed-up spot is automatically offered again to other players.

If you have already paid for the shift directly to the Team, a refund is agreed with the Team under the Team's own terms.

If you cancel a shift after the cancellation deadline, the Team is entitled to charge the shift fee as agreed, since the spot has already been reserved on the Team's behalf. Playtonite does not take part in this charge or its refund.

The spot is still released for other players to book so that the shift can fill up.

If the Team cancels a shift, all players who booked receive an automatic notification. Playtonite has not charged anything for the booking, so the player has nothing left to pay.

If the shift had already been paid directly to the Team, the Team is responsible for refunding the payment to the player.

If there is a problem with a shift, proceed as follows:

1. Contact the Team's contact person directly (shown in the booking details).
2. If the matter is not resolved, contact Playtonite support via the contact details.
3. A consumer can bring the matter before the Consumer Disputes Board.
4. Disputes regarding amounts paid directly to the Team are resolved with the Team.

Cancellations due to force majeure (e.g. an unexpected venue closure) are handled on a case-by-case basis. We always aim for a solution that is fair to the player.